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July 05.2025

2 Minutes Read

How Recruiters Can Transform into Trusted Advisors in Hiring

Convention center event for recruitment best practices.

Rethinking the Role of Recruiters: From Order-Takers to Trusted Advisors

In the fast-evolving landscape of talent acquisition, a pivotal shift is required for recruiters to enhance their role within organizations. Jeremy Eskenazi, the managing principal at Riviera Advisors, Inc., emphasizes that recruiters must transition from being mere administrative order-takers to becoming strategic consultants and trusted advisors. This evolution is crucial to adapt to the increasing complexity and demands of the hiring process.

Why Relationships Matter in Recruitment

Eskenazi argues that while technology, particularly artificial intelligence, is making waves in recruitment, nothing can replace the power of human relationships. He compares traditional recruiters to servers at a restaurant, taking orders without engaging meaningfully with customers. By cultivating relationships with hiring managers and understanding their strategic needs, recruiters can position themselves as valuable allies rather than just fulfilling requests.

Strategies to Enhance Recruitment Practices

Recruiters looking to elevate their functions should embrace automation for mundane tasks like scheduling interviews and drafting job descriptions. This shift allows them to focus on impactful activities, such as sourcing diverse talent and aligning with management on long-term hiring strategies. Eskenazi suggests setting boundaries with hiring managers to prevent burnout and maintain a balanced workload, reinforcing that strategic recruiting is not just about filling positions quickly.

The Importance of Managing Expectations

A critical component of trusted advising is managing expectations effectively. Recruiters must be prepared to have candid conversations with hiring managers about what is achievable within their constraints—like finding a top-tier candidate at a modest salary. This type of transparency not only strengthens the relationship but also leads to better hiring outcomes.

Conclusions: Elevating Recruitment to Strategic Partnership

To flourish in their roles and truly affect organizational success, recruiters must recognize their potential as strategic partners. By adopting a consultative mindset and employing effective sourcing and pipeline development strategies, they can transform the recruitment landscape. Embracing these practices can lead to a more robust and diverse talent pool—a necessity in today's competitive job market.

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