Inclusive Workplace Culture: Strategies from Synchrony's Playbook

Inclusive workplace culture represented by vibrant geometric graphic and text.

Power of Listening in the Workplace

In today's competitive business environment, fostering an inclusive workplace culture is not just a checkbox—it's a necessity for success. Synchrony, a beacon of innovation within corporate circles, demonstrates how high-trust leadership can reshape an organization. According to Synchrony’s Listening Playbook, effective employee engagement strategies hinge upon the fundamental act of listening. President and CEO Brian Doubles emphasizes that embracing vulnerability and feedback leads to meaningful connections at all levels.

Transforming Leadership Through Active Engagement

By redefining leadership expectations, Synchrony has successfully fostered an environment where employees feel valued and heard. This transformation isn't merely rhetorical; it has tangible results, including a skyrocketing stock price and a dramatic drop in voluntary turnover. In fact, their stock has doubled, and the application rate surged by 30%. “We didn’t just talk about leadership behaviors — we made them real,” states Doubles.

Strategies for Co-Creation and Engagement

How can other organizations replicate Synchrony’s success? Here are actionable insights from their playbook:

Listen in Multiple Ways: Establish various channels for feedback to include all employee voices. Whether through town halls, one-on-one meetings, or employee resource groups, every voice matters.
Create Safe Spaces: Engage in pulse surveys and interactive town halls. Employees are more likely to share their true thoughts in environments where they feel secure.
Focus Group Engagement: Regularly involve different teams in discussions about priority topics. Understanding diverse experiences fosters a culture of belonging at work.

DJ Casto, the executive vice president and chief human resources officer, reinforces the sentiment, “To be the best, you need to lead for all. And to do that, you need to listen to all.” This principle reflects the strength of the cross-cultural teams that thrive on collaboration within an inclusive leadership framework.

Building Psychological Safety in Teams

The correlation between listening and psychological safety in team dynamics cannot be overstated. Just one out of two employees feel heard in many workplaces, whereas Synchrony's active listening approach results in nine out of ten employees feeling valued. This stark contrast is a reminder that corporate culture is built on genuine connections rather than superficial metrics.

The Call for Action

To implement these strategies effectively, HR generalists and organizational leaders must examine their current listening practices. By fostering an environment where employee voice is prioritized and appreciated, organizations can cultivate an inclusive atmosphere that drives both engagement and performance.